Return and Shipping policy
This page covers how we send orders out and what happens if you need to send one back. It forms part of our Terms and Conditions.
Shipping
Where we deliver
We deliver throughout Pakistan.
What delivery costs
Orders over Rs 5,000 are shipped free. Below that threshold a flat delivery charge applies, calculated on the order value after any discount and shown at checkout before you pay.
How long it takes
Orders are picked, checked and handed to the courier within 1 to 2 working days. Orders placed on a Sunday or a public holiday are processed on the next working day.
Once dispatched, delivery usually takes:
- 2 to 3 working days to Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar;
- 3 to 5 working days elsewhere in Pakistan.
During sale periods and around public holidays, dispatch can take longer than usual. Where we expect a delay beyond these times we will tell you.
These timeframes are estimates provided by our courier, not guarantees. We are not liable for delays caused by the courier, weather, public holidays, strikes or other circumstances outside our reasonable control.
Tracking your order
You will receive a confirmation email when you order, and a second email with tracking details when your parcel is dispatched. If you have not received the dispatch email within three working days of ordering, check your spam folder and then contact us.
Your delivery address
Please check your address and phone number carefully at checkout. We send parcels to the address given, and we cannot be responsible for an order delivered to an address that was entered incorrectly.
If you spot a mistake, contact us immediately — we can usually correct it before dispatch. Once an order has shipped the address cannot be changed.
Our courier will normally attempt delivery up to three times and will call the number on the order. If a parcel is returned to us undelivered after failed attempts or refused receipt, we will refund the items but not the original delivery charge, and a re-delivery will be charged.
If a parcel arrives damaged, or does not arrive
Please inspect your parcel on arrival. If it reaches you damaged, or an item is missing, contact us within 48 hours of delivery with your order number and photographs of the outer packaging and the contents. We will replace or refund the affected items in full, including delivery.
If tracking shows your parcel as delivered but you do not have it, contact us and we will open an investigation with the courier.
Returns
The return window
You may return an item within 7 days of the delivery date. To be accepted it must be:
- unworn, unwashed and unaltered;
- free of perfume, deodorant, makeup and smoke;
- in its original condition with all tags still attached; and
- in its original packaging.
We may decline a return that reaches us outside the window, or in a condition in which we could not reasonably sell it again.
What we cannot take back
The following are not returnable unless they are faulty:
- Fragrance, once the seal or outer wrapping has been opened. This is for hygiene reasons and applies even if the bottle is full.
- Items bought in a clearance promotion and anything marked final sale.
- Items returned without tags, or showing signs of wear, washing or alteration.
How to start a return
Contact us through the contact page or at [vurixstore@gmail.com] within the 7-day window, giving your order number and the item you wish to return. We will confirm the return and tell you where to send it.
Please do not send anything back before contacting us. Unannounced returns cannot be matched to an order quickly and take considerably longer to process.
Who pays for the return
Return postage is paid by the customer, except where the item is faulty, damaged in transit, or not what you ordered — in those cases we cover the cost of return in full.
Original delivery charges are not refunded on a change-of-mind return. Where free delivery was applied and a return brings the order below the Rs 5,000 threshold, the delivery charge that would otherwise have applied is deducted from the refund.
Faulty or incorrect items
Check your order when it arrives. If an item is faulty, damaged, or is not what you ordered, contact us within 48 hours of delivery with your order number and photographs showing the problem.
Where a fault is confirmed we cover the return cost and will replace the item, or refund it in full including the original delivery charge, as you prefer.
Please note that our garments are produced in batches. Small variations in finish, stitching, measurement and shade between pieces are normal and are not treated as faults, as explained in our Terms and Conditions.
Exchanges
We will exchange an item for a different size or colour once per order, subject to availability and to the same 7-day window and condition requirements as a return. Contact us before sending anything back and we will hold the replacement for you while your return is in transit.
If the size you want is unavailable, we will process the return as a refund instead.
Refunds
Once your return reaches us we inspect it and email you the outcome, normally within two working days of receipt.
Approved refunds are issued to the original payment method within 7 to 10 working days. For orders paid by cash on delivery, we will arrange a bank transfer and will ask you for account details at that point.
How long the money then takes to appear in your account is determined by your bank or card issuer and is outside our control.
Cancelling before dispatch
If you simply want to cancel, contact us as soon as possible. An order that has not yet been handed to the courier can be cancelled at no cost and refunded in full. Once it has shipped, the return process above applies.
Contact
Questions about a delivery or a return can be sent through our contact page or to [vurixstore@gmail.com]. We aim to reply within two working days.
Last updated: 2 October 2026.