FAQ
Ordering
How do I know my order went through?
You will receive a confirmation email within a few minutes of ordering. If it has not arrived, check your spam folder first, then check the address you entered at checkout — a mistyped email is the usual cause. If it is still missing, contact us with your name and the approximate time you ordered and we will find it.
Can I change or cancel my order?
Yes, at no cost, at any point before it is dispatched. Contact us through the contact page as quickly as you can. Once an order has been handed to the courier it cannot be cancelled, and it has to go through the return process instead.
Can I add an item to an order I have already placed?
We cannot add to an existing order. Place a second order and contact us straight away — if neither has been dispatched we will usually combine them and refund the duplicated delivery charge.
Do you restock sold-out items?
Sometimes, but not predictably. Our pieces are produced in limited batches, and when a size sells out it is often gone for that season. If there is something specific you are waiting for, message us and we will tell you whether it is coming back.
Payment
What payment methods do you accept?
All methods shown at checkout. Card payments are handled by our payment providers — we never see or store your full card details.
Do you offer cash on delivery?
Where cash on delivery appears as an option at checkout, yes. The full amount is payable to the courier when your parcel arrives.
Delivery
What does delivery cost?
Orders over Rs 5,000 are delivered free. Below that, a flat charge applies and is shown at checkout before you pay.
How long will my order take?
We dispatch within 1 to 2 working days. After that, delivery normally takes 2 to 3 working days to major cities and 3 to 5 working days elsewhere in Pakistan. Full detail is in our Return and Shipping Policy.
Do you ship outside Pakistan?
Not at present. We deliver throughout Pakistan only.
Can I track my order?
Yes. You will get a second email with tracking details when your parcel is dispatched. If that has not arrived within three working days of ordering, contact us.
My tracking says delivered but I have nothing.
Contact us and we will open an investigation with the courier. It is worth checking with neighbours and anyone else at the address first, as parcels are often handed to whoever answers.
Returns and exchanges
What is your return window?
7 days from delivery, for unworn and unwashed items in their original condition with tags attached.
Who pays for the return?
You do, on a change-of-mind return. We pay it in full if the item is faulty, damaged in transit, or not what you ordered.
Can I exchange for a different size?
Yes — once per order, subject to the size being in stock, within the same 7-day window. Contact us before sending anything back and we will hold the replacement while your return is on its way. If the size you want has gone, we will refund you instead.
When will I get my refund?
We inspect returns within two working days of receiving them and email you the outcome. Approved refunds are issued within 7 to 10 working days to your original payment method. For cash-on-delivery orders we arrange a bank transfer.
Something arrived faulty or wrong.
Contact us within 48 hours of delivery with your order number and photographs showing the problem. Where a fault is confirmed we cover the return and either replace the item or refund it in full, including delivery.
Can I return a fragrance?
Only if it is unopened with the seal intact. Once opened, fragrance cannot be returned for hygiene reasons, even if the bottle is full.
Can I return a sale item?
Items bought in a clearance promotion, and anything marked final sale, are not returnable unless faulty.
Sizing and fit
How do your sizes run?
Garment measurements for every style are on our sizing chart, taken flat and in inches. Our oversized pieces are cut deliberately loose — if you want a closer fit, take the size below your usual one.
The colour looks different from the photos.
Screens render colour differently, so a shade can vary from how it appears on your device. Our garments are also produced in batches, and small differences in finish, stitching, measurement and shade between pieces are normal rather than faults. A variation in shade alone is not grounds for a faulty-item return, though you can of course return it as a change of mind within 7 days.
How should I wash them?
Follow the care label on the garment. As a general rule: wash cold, turn printed and embroidered pieces inside out, do not tumble dry, and do not iron directly over a print. Faux leather should be wiped clean rather than washed.
Fragrance
What is the difference between the two Haider listings?
Haider for Men is the standard bottle. The Premium Addition is a 50ml extrait de parfum — the same scent at a higher concentration, so it projects more and lasts longer.
Still stuck?
Send us a message through the contact page or email [vurixofficial@gmail.com]. We reply within two working days, and we would much rather answer a question before you buy than process a return afterwards.